Help Center - Advanced Online Surveys

Account Basics

		What is Advanced Survey?
		How does Advanced Survey work?
		Why can't I login to my account?
		What is your privacy policy?
		Can I upgrade to an Enhanced Account and see the individual results from my current Free survey?
		I accidently signed up for an Enhanced Account, when I wanted to sign up for a Basic Account. Is there a way to change it?
		How many surveys can I create? How many participants can take my survey?
		How long can I store survey information?
		What are the technical requirements for Advanced Survey? Does a survey owner or participants need to have JavaScript or cookies enabled?
		How can Advanced Survey offer free surveys?
		Why is Advanced Survey better than our competitors?
		Do you put advertisement banners or generate pop-up banners on surveys?
		How many people can take a survey at one (the same) time?
		How can I change my password?
		Can I transfer my account to someone at a later date?
		How can I print the questions and answers to a survey so I have a blank copy of the survey?
		I really need to contact you. What's your telephone number?
		I forgot my password. How can I reset it?
		Does software need to be downloaded?
		Can I write my surveys in Chinese, Japanese, Korean and double-byte character set languages?
		Can I sign up for a one-month Enhanced Account, and then add more time later?
		Do you accept purchase orders for payment?
		What does my Account Expiration mean? Why will my account expire?
		I have a document or graphic that I would like to attach or display in my survey. Is this possible to do?
		The email address I use to sign into my account is outdated. How can I change the email address (login) of my account?
		What are Advanced Survey's security policy and safeguards?
		What do you charge for an Advanced Survey account?
		Can I send emails from my Advanced Survey account?
		What type of survey content am I allowed to include?
		I didn't receive what I was promised for taking the survey, or I have an moral issue with a survey. What can I do?
		What payment types do you accept?
		We are a not-for-profit and do not have a credit card. Can you invoice us?
		Is the Enhanced Account payment screen SSL secure?
		If I purchase an Enhanced Account, does it include the time that it takes me to create the survey in you system?
		I upgraded to an Enhanced Account, but my account still shows as Basic. What is happening?
		I just upgraded my account from Basic to Enhanced. Do I have to do anything to take advantage of the additional features?
		Do you offer discounted pricing for not-for-profilts or educational institutions?
		How do I close or terminate my account?
		I just received a pop-up window to save my work. What should I do?
		How do I change my user name or login name?
		Someone has left my company and I want access to their survey account. How can I become the account owner?
		Does Advanced Survey offer a money back guarantee or refund policy for Enhanced Accounts?
		Can I pay for my service by business or personal check?
		I signed up for an account (or requested my password) and never received a confirmation email. What happened?

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