An effective online survey provides reliable, clear, and actionable perception into informing your decision making.
Effective survey results in an increased rate of response with quality data that is highly usable and easy to be filled.
If you have planned to measure the feedback and satisfaction level of your customer, the essential and foremost step the creation of a reliable survey.
Know the survey science and the useful practices if you are planning to create a survey that tends to be best for your customer and your business.
Still in dilemma on making an effective survey which results in the motivation of the response from your respondents?
7 Tips for Creating an Effective and Trusted Online Survey
We will guide you to create an effective online survey with the following mentioned tips.
Consideration of a Short Survey
Let’s be frank! Nobody wants to take such a survey which consumes more time and that is lengthy. It is believed that the more the survey is short, the more the respondent rate increases. When you create an online survey for your company, make sure that the survey is short and takes less time. The questions included in the survey need to be simple and clear so that the customers can provide answers on the point. The creation of a crisp survey saves time for both the company and the participants providing relevant data.
Combination of Accurate Questionnaire
The essential part of any online survey is its question set. The success of the survey does not only depend on the time taken by the survey but also on the questions that are being asked by the survey. Get together all the questions that are accurate and can obtain a clear vision about where your company is leading and how the customers feel about your products and services. You can use some open-ended as well as close-ended questions in the survey where you need choices among given options.
Language That is Understood by Customers
While creating an online survey, keep in mind that the language of the question is readable and customer friendly. The use of difficult and complex words can lead customers to confusion with no choice of answering the questions. Make sure that your questions are easily understood and have choices of language for your customers so that they can select according to their choice.
Reassuring Participants About Protecting Their Data
While creating an online survey, make sure that you have clarified to your participants that the personal details that they will be providing will be kept safe and will not be shared with others. You will also need to include a statement for the same to increase the response rate to gain trust.
Providing Estimation of Time for Survey Completion
Make sure that you provide a clear estimation of time for survey completion and not make the survey longer. Most of the participants might leave the survey in between due to the time taken which can decrease the response rate. Therefore, mentioning the time taken by the survey can make the participants be prepared to invest their time while taking the survey.
Inclusion of Videos and Images
The inclusion of images and videos can be one of the best ways to make a highly responsive survey as it can help in inspiring the memory of survey participants. Include images and videos to your survey if you are willing to know whether your customers recognize the advertisement of your company.
Avoid Irrelevant and Biased Questions
While creating an online survey, it is crucially important to avoid such words or sentences n the question which can affect the answers of the participants. A survey can look biased when the company puts its opinion on the question and leads to an inaccurate response from the customers. Instead of asking the satisfaction level of the customers, it is best to ask the customers to rate their level of satisfaction with your product and services.
An effective online survey to measure the satisfaction level of the customer can help to find out how the customers feel about your business. The results of the survey can be used by companies to make further effective decisions for their future planning to assure customer wellbeing.